SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Dar-es-Salaam. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Islands.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
There are 2 delivery options available for customer, Standard and Self pick. Standard – is FREE for all local areas orders and available at an additional charges for all other areas which are not within the boundaries.It takes approximately 5 working days to reach you from the time of order. Self pick – is available at clients' descrition
ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
MODE OF PAYMENTS
We accept payments via all Tanzania Mobile money providers (MPESA,TIGOPESA,HALOPESA,AIRTEL MONEY) though Merchant account,VISA/MASTER credit and debit cards and PayPal. Please visit www.paypal.com for more information. Please visit www.paypal.com for more information. We do not accept payments via inter-bank transfers.